Shipping and Returns
Portofino Dry Gin processes orders from our Italian warehouse as soon as we receive a receipt of your transaction.
We work closely with our shipping partner and aim to ship on the same day each order received before 11am.
We operate from Monday to Friday with the exception of public holidays.
After your order is processed and shipped, you will receive an email with shipping details and a tracking number.
Please note that for the moment Portofino Dry Gin can be shipped to Italy only.
For orders outside Italy, please refer to the “Where to buy” page , or contact our customer care at firstname.lastname@example.org
ITA: 5 €
EUROPE & UK: 10 €
UNITED STATES & CANADA: 15 €
REST OF THE WORLD: 20 €
ITA: 1-2 working days
EUROPE: 2-3 working days
REST OF THE WORLD: 3-5 working days
We ship on a DDU (Delivery Duties Unpaid) basis, which means that delivery to countries outside the EU may be subject to local import taxes assumed by the final customer.
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation and/or stock availability.
If for any reason you are not fully satisfied with your order, please contact our customer care at email@example.com to return it.
We accept returns within 14 days, starting from the day your order was delivered. Returned orders must comply with our returns policy:
Items must be returned sealed, undamaged and unused, with all tags attached and the original packaging included.
Swimwear items must be returned with unopened and undamaged packaging, where applicable swimwear must only be tried on over your own undergarments.
We will not accept any returns that have been worn or are soiled.
Customised items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you.
Any returns that do not meet our policy will not be accepted.
The Customer shall ship the return within fourteen days upon receiving the shipping label. The products should be returned in the same condition in which the Customer received them using the original packaging or, if the box was damaged, a similar one of adequate size and strength to ensure a safe transit.
Customers are advised to obtain and retain proof of postage until after your refund has been processed.
Returns will be quality checked upon arrival at our warehouse and processed as soon as possible, in any case no later than fourteen day after receiving them.